Terms of Service

These Terms govern your use of the Itero Desk platform (the "Service") provided by Itero Desk ("Itero", "we", "us"). By creating an account, accepting these Terms, or using the Service, you agree to them on behalf of yourself and any organisation you represent. If you do not agree, do not use the Service.

1. Beta service · no warranties

• The Service is in beta and is provided strictly on an "as is" and "as available" basis, with all faults and without warranties of any kind, whether express, implied or statutory.
• We do not warrant that the Service will be uninterrupted, error-free, secure, accurate, or fit for any particular purpose.
• Features may change, break, or be removed at any time without notice. Data may be lost, reset, or migrated during the beta period.

2. Accuracy · prices, costs & calculations are your responsibility

• The Service generates and displays prices, costs, margins, totals, fees, taxes and other figures. These may be wrong. We make no representation or warranty that any figure produced by the Service is correct, complete or current.
• You are solely responsible for independently checking and confirming every price, cost and calculation before quoting, invoicing, sending to a client, or otherwise relying on it.
• We are not responsible or liable for any loss, dispute, undercharge, overcharge or damage arising from incorrect prices, costs, calculations, currency conversions, park fees, rates or any other data in the Service · whether entered by you, imported, seeded, or generated automatically.

3. AI-assisted features

Features that use AI (for example draft itineraries, ballpark estimates, welcome letters, proposal emails and the Iris support assistant) produce probabilistic output that may be inaccurate, incomplete or misleading. You must review all AI-assisted output before relying on it or sending it to clients. We are not liable for any consequence of acting on AI-generated content.

4. Use at your own risk

Your use of the Service, and any reliance on any content, figure, document or output it produces, is entirely at your own risk. You assume full responsibility for your use of the Service and for any decisions you make based on it.

5. Accounts & workspaces

• You are responsible for safeguarding your credentials and for all activity in your account.
• You must provide accurate registration details and keep them current.
• Workspace administrators are responsible for the team members they invite and for everything those members do.

6. Your content

You retain all rights to the data you upload or create in the Service (leads, itineraries, photos, logos, documents). You grant us a limited licence to store, process and display that content solely to provide the Service to you. You must not upload content that is illegal, infringing, defamatory, or that violates the acceptable-use rules below.

7. Acceptable use

• Do not attempt to break, probe or disrupt the Service.
• Do not use the Service to send spam or unsolicited bulk email.
• Do not reverse-engineer or resell the Service without written permission.
• Do not use the Service to process data you are not authorised to process.

8. Billing during beta

• Itero Desk is currently free to use during the beta period. We are not charging beta participants. Access is granted at our discretion and may be revoked at any time.
• If and when paid plans are introduced, we will give you reasonable notice before any charge applies. You will not be charged automatically without explicit opt-in.
• Any prices shown anywhere in the Service or on our public pages are indicative, may change, and do not constitute an offer. We are not bound by a price displayed in error.
• Once we do start charging and you have paid: except where required by law, fees already paid are non-refundable once a billing period has started.

9. Limitation of liability

To the maximum extent permitted by law, Itero Desk shall not be liable for any loss or damage of any kind arising out of or in connection with your use of (or inability to use) the Service, including without limitation: incorrect prices, costs or calculations; lost profits, revenue, business or data; service interruptions; or any indirect, incidental, special, consequential or punitive damages · even if we have been advised of the possibility of such damages.

Where liability cannot be excluded by law, our total aggregate liability is limited to the greater of (a) the fees you actually paid us in the three months preceding the event, or (b) USD 50.

10. Indemnity

You agree to indemnify and hold Itero Desk harmless from any claim, loss or expense arising from your use of the Service, your content, or your breach of these Terms · including claims by your own clients relating to figures, documents or proposals produced using the Service.

11. Suspension & termination

We may suspend, limit or terminate the Service or your account at any time, including ending the beta, for any reason and without liability. You may stop using the Service at any time. Data retention after termination is described in our Privacy Policy.

12. Governing law

These Terms are governed by the laws of the United Republic of Tanzania, without regard to conflict-of-law rules. Disputes will be resolved in the competent courts of Arusha.

13. Changes

We may update these Terms at any time. Material changes will be notified to account admins, and we may require you to accept the updated Terms before continuing to use the Service. Continued use after an update means you accept the revised Terms.

14. Contact

Questions about these Terms: use our contact form.