Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Itero Desk platform (the "Service"). Itero Desk is a trading name registered in Portugal. Contact: hello@iterodesk.com. In these Terms, "Itero Desk", "we", "us" and "our" refer to that operator, and "you" or "Customer" refers to the individual or organisation using the Service. By creating an account, accepting these Terms, or using the Service, you agree to them on behalf of yourself and any organisation you represent. If you do not agree, do not use the Service.

1. The Service

Itero Desk is a business-to-business (B2B) software-as-a-service (SaaS) platform for tour operators · it helps you manage operations such as itineraries, leads and clients, proposals, pricing and related records. The Service is a software tool only. We are not a travel agency, tour operator or provider of travel, tourism or safari services, and we do not sell, arrange, or take responsibility for any trip, booking or travel product. You are solely responsible for the travel services you provide to your own clients.

2. Service provided "as is" · no warranties

• To the fullest extent permitted by law, the Service is provided strictly on an "as is" and "as available" basis, with all faults and without warranties of any kind, whether express, implied or statutory · including without limitation any implied warranties of merchantability, fitness for a particular purpose, accuracy, title and non-infringement.
• We do not warrant that the Service will be uninterrupted, timely, error-free, secure, or that it will meet your requirements.
• Any material downloaded or otherwise obtained through the Service is accessed at your own discretion and risk.

3. No warranty as to outputs · you must verify everything

• The Service generates and displays outputs including prices, costs, margins, totals, fees, taxes, park-fee figures, currency conversions, cost estimates, itinerary content, AI-assisted drafts and generated PDFs and documents (collectively, "Outputs").
• To the fullest extent permitted by law, we make no representation or warranty as to the accuracy, completeness, reliability, timeliness or fitness of any Output.
• You are solely responsible for independently checking and confirming all Outputs before using them, quoting, invoicing, relying on them, or sharing them with any end client or third party.
• You assume all risk arising from your use of the Service and from any reliance on any Output. We are not responsible or liable for any loss, dispute, undercharge, overcharge, or damage arising from any Output · whether entered by you, imported, seeded, or generated automatically (including by AI features).

4. AI-assisted features

Some features use artificial intelligence (for example draft itineraries, ballpark estimates, welcome letters, proposal emails and the Iris assistant). These produce probabilistic output that may be inaccurate, incomplete or misleading. You must review all AI-assisted output before relying on it or sending it to clients. We are not liable for any consequence of acting on AI-generated content.

5. Accounts & workspaces

• You are responsible for safeguarding your credentials and for all activity in your account.
• You must provide accurate registration details and keep them current.
• Workspace administrators are responsible for the team members they invite and for everything those members do.

6. Your content

You retain all rights to the data you upload or create in the Service (leads, itineraries, photos, logos, documents). You grant us a limited, worldwide, non-exclusive licence to host, store, process, transmit and display that content solely to provide and support the Service to you. You are responsible for your content and for having all rights necessary to upload it.

7. Acceptable use

You agree not to, and not to permit anyone to:

• misuse, interfere with, probe, scan, overload or disrupt the Service or its infrastructure;
• reverse-engineer, decompile, disassemble or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
• copy, resell, sublicense, rent, lease or otherwise make the Service available to third parties without our prior written permission;
• upload or process unlawful, infringing, defamatory or malicious content, or data you are not authorised to process;
• use the Service to send spam or unsolicited bulk email, or for any illegal purpose.

8. Billing, plans & renewals

• Paid plans, their prices (in USD) and inclusions are described on our Pricing page. New workspaces begin with a free trial; a paid subscription starts when you choose a plan.
• Subscriptions are billed in advance for the billing period you select (monthly or annual) and renew automatically at the then-current price until you cancel.
• You may cancel at any time. Cancellation stops future renewals and takes effect at the end of the current paid period · you retain access until then.
• Payments are processed by Stripe, our payment processor; your card details are handled by Stripe and are subject to Stripe's terms. Itero Desk is responsible for the subscription and for issuing your invoice. Prices are stated in US dollars (USD) and are exclusive of any applicable taxes (such as VAT/GST); where we are required to charge such taxes, they are added in addition to the listed price.
• Fees are non-refundable except as set out in our Refund Policy or as required by applicable law. Prices may change; we will give reasonable notice of changes that affect a renewal.
• Extra seats beyond a plan's included members are billed on the same cycle as your plan.

9. Limitation of liability

To the fullest extent permitted by applicable law:

• Itero Desk shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, nor for any loss of profits, revenue, data, goodwill, business, bookings or anticipated savings, arising out of or in connection with the Service or these Terms · even if we have been advised of the possibility of such damages and regardless of the theory of liability.
• Without limiting the above, we are not liable for any loss or damage arising from incorrect Outputs, your reliance on the Service, service interruptions, downtime, data loss, or errors.
• Our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the total amount you actually paid for the Service in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Portuguese or EU law · including liability for fraud or fraudulent misrepresentation, for wilful misconduct, or for death or personal injury caused by negligence.

10. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless Itero Desk (and its operator) from and against any and all third-party claims, demands, losses, liabilities, damages, fines, penalties, and costs (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your content or data; (c) your breach of these Terms or of any applicable law; or (d) any claim by your own clients or any third party relating to figures, documents, proposals, itineraries or travel services you produced or provided using the Service.

11. Data protection & data-processing indemnity

• Where you upload or process personal data of your end clients and others (for example traveller names, passport details, dates of birth, contact details, health or dietary information, and payment details), you are the sole data controller for that data and Itero Desk acts solely as a data processor processing it on your documented instructions to provide the Service. Our processing commitments are set out in our Privacy Policy.
• You warrant that you have a valid lawful basis and any required consents for all data you upload, and that you are solely responsible for the legality of its collection and use, for responding to data-subject requests, and for your compliance with the GDPR and other applicable data-protection laws.
• To the fullest extent permitted by law, you indemnify and hold Itero Desk harmless against any claims, fines, penalties, losses or costs (including reasonable legal fees) arising from your breach of data-protection obligations, from unlawful data you upload, or from your misuse of personal data.
• We apply reasonable technical and organisational security measures but do not guarantee absolute security · no system or method of transmission is completely secure.

12. Service changes & availability

We may modify, add, suspend or discontinue any part or feature of the Service at any time. At this stage we provide no service-level agreement (SLA) or uptime guarantee. To the fullest extent permitted by law, we are not liable for any downtime, data loss, or interruption of the Service.

13. Suspension & termination

We may suspend, limit or terminate your access to the Service, in whole or in part, without liability, if you breach these Terms, fail to pay, or where we reasonably consider it necessary to protect the Service or others. You may stop using the Service and cancel at any time. Data retention after termination is described in our Privacy Policy.

14. Third-party services

The Service relies on third-party providers (for example Stripe for payment processing, hosting and infrastructure providers, email delivery and AI model providers). We are not responsible for the acts, omissions, availability or failures of those third parties, and your use of them may be subject to their own terms.

15. Intellectual property

The Service, including its software, design and content (excluding your content), is owned by us or our licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with them; no other rights are granted.

16. Entire agreement & severability

These Terms (together with the Privacy Policy and Refund Policy) are the entire agreement between you and us regarding the Service and supersede any prior agreements. If any provision is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will remain in full force and effect.

17. Governing law & jurisdiction

These Terms are governed by the laws of Portugal. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Portugal.

18. Changes to these Terms

We may update these Terms at any time. Material changes will be notified to account administrators, and we may require you to accept the updated Terms before continuing to use the Service. Your continued use of the Service after an update means you accept the revised Terms.

19. Contact

Questions about these Terms: email hello@iterodesk.com or use our contact form.